Terms & Conditions | Cancellation Policy


www.gitanjalijewels.com : [Gitanjali Jewellery Retail Pvt. Ltd.] The company having retail Jewellery Outlets as well as providing online store and delivery service.

This website is owned and operated by Gitanjali Jewellery Retail Pvt. Ltd. (hereinafter 'Gitanjali Jewels) with the flagship of Gitanjali Group. In using the www.gitanjalijewels.com service, of Gitanjali Jewels you ("You" means the person / Customer using this website) are deemed to have accepted the Terms and Conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.

Customer: The person using the online store and delivery service.
Products / Goods: Jewellery Products ordered by the customer.(Gifting / Self)
Products /Goods: The products delivered to the recipient will be generally as per the description of the article and as per the picture chosen by the customer.

All rights, including copyright, in this website are owned by Gitanjali Jewels. Any use of this website or its contents, including copying or storing it in whole or part is prohibited without the permission of Gitanjali Jewels.

If you have any queries about these terms & conditions or have any comments or complaints on or about our website, please email submit your query through the online customer form in the contact us page.

In using the www.gitanjalijewels.com shopping service, the Customer is deemed to have accepted the terms and conditions listed below. www.gitanjalijewels.com reserves the right to add, delete, alter or modify these terms and conditions  without any obligation to inform you and its customers responsibility to check the Terms & Conditions before placing a order. The Customer is therefore advised to read carefully these terms and conditions each time he or she uses the shopping service(s) of www.gitanjalijewels.com. By placing an order the Customer / Client is authorizing the company to pass on the order to our internal department and make sure the product is delivered to the given address.

The agreement between you and the Gitanjali Jewels shall be subject to the following terms and conditions :

These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the Shopping services of Gitanjali Jewels you agree to be bound by the Terms and Conditions.

The Customer certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
All prices are in INR ( Indian Rupees )  Charges displayed on the site are inclusive of cost of the product service fee for payment and facilitation fee. In case the customer would like to pay using an alternate payment mode that is acceptable to us, the service fee for payment will be adjusted with the total payable amount for the order. We accept all International and Indian Credit Cards and also offer payment option through Net-Banking. Customers using foreign and international cards should note that this online payment gateway accepts payments only in Indian Rupees. Therefore, the amount charged is the INR value of the product displayed on the site. Gitanjali Jewels would refund only the amount charged in INR as displayed on the website. Gitanjali Jewels is not responsible for any service charge levied by the Credit card Issuing bank.

All prices and availability of products are subject to change without prior notice at the sole discretion of Gitanjali Jewels. Gitanjali Jewels shall try to deliver the product on the 'preferred date'. Please allow the minimum time required for processing as specified for the product. Time taken during transit/shipping in case it is delivered by courier is extra to the processing time displayed on the site. Delivery shall be made on the 'preferred day', or a day earlier or later if it coincides with a festival day or a national holiday. Delivery shall be made in the course of the day, and the customer agrees to refrain from requesting for deliveries at very early or late hours of the day. All attempts will be made to deliver on the preferred date of delivery but Gitanjali Jewels will not be held liable if the delivery does not take place on the preferred date. Delivery during festival times will be made during the period as specified on the website and not necessarily on the preferred date as given by the customer. Applicable octroi charges if any, will be collected from the consignee. As per the Logistics / Service Provided we do not deliver products on Sundays and Public Holiday in India.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Cancellation Policy:

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card. In the event the payment has been processed by Gitanjali Jewels the same shall be credited to your credit card account and duly notified to you by email. We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back in your Card Account.

In a credit card transaction, you must use your own credit card. Gitanjali Jewels will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the customer and the onus to 'prove otherwise' shall be exclusively on the customer.

Cancellation Request

If the order is not processed, then full refund would be given.
If the order is processed from our end , order would be refunded after deducting 10% service fee provided the request is received within 24 hours of placing an order..
No request for cancellations would be entertained once the order is shipped.

In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by Gitanjali Jewels for redelivery shall be claimed from the Customer placing the order.

Product Delivery

Our logistic partners will attempt to deliver the item twice or will try to contact you if the parcel could not be delivered to you due to reasons like Address incorrect, Recipient not available, or it is refused by the recipient . In the unlikely event the product could not be delivered we will return the goods to Gitanjali Jewels office in Mumbai and the customer will be informed. The goods will be held for 7 days at the office, redelivery to an alternate address can be requested within this period at an additional delivery charge. No refunds will be given to the customer. Refunds can be claimed only in consultation with the Management of the Company. a cancellation charge of 25% will apply and the balance returned to the customer.

Gitanjali Jewels shall not be liable for any delay / non-delivery of purchased goods by the vendors, trade organization/s, manufacturers / shop etc. (vendors), flood, fire, wars, acts of God, communal riots or any cause that is beyond the control of Gitanjali Jewels.

All shipments to any Hostel / School / College / Call Centers/ Hospitals and BPO are placed at the customer risk. Gitanjali Jewels under any circumstances will not issue a refund or credit to the customer account nor shall attempt reshipment of the same order.

All products are duly screened and assured by our Quality Inspection Team to ensure that the products are of the standard, quality, composition, style or model that they represent. Due to permanent improvements in product quality, the actual product may occasionally differ from that illustrated or specified in the web site/ catalog. All stated performances, dimensions, weights and sizes are approximates There may be variations in appearance and colors.  The customer agrees to the variations and understands the nature of the variations and allows Gitanjali Jewels to deliver the product which is similar to the product picture exhibited on the web-site. We have made every effort to display the color of our products that appear on the site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of color will be accurate.

No complaint regarding damaged/defective or quality complaint would be entertained unless the complaint is lodged on our site after the receipt of the product within the specified period i.e 7 days after delivery of the product.

Warranty, if any, on the goods sold shall be as per the warranty card issued along with the product.

The Customer agrees to use the services provided by Gitanjali Jewels, its affiliates, consultants and contracted companies, for lawful purposes only. The Customer agrees to provide authentic and true information. Gitanjali Jewels reserves the right to confirm and validate the information and other details provided by the Customer at any point of time. If upon confirmation such Customer details are found not to be true (wholly or partly), Gitanjali Jewels has the right in its sole discretion to reject the registration and debar the Customer from using the Services of  Gitanjali Jewels without prior intimation whatsoever.
Gitanjali Jewels will not be responsible for any damage suffered by customers from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission from our end. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

Gitanjali Jewels does not represent or warrant to maintain the confidentiality of information; although Gitanjali Jewels current practice is to utilize reasonable efforts to maintain such confidentiality. It is also clearly understood that all warranties, implied or express take place between the vendors and the Customer.

Any Agreements made with Gitanjali Jewels and other website company’s may at any time be able to modify the Agreement without any prior notification to any customer. Subsequent to any modified Agreement if the customer uses the service, the customer shall be deemed to have agreed to accept and abide by the modified Agreement.

This agreement shall be construed in accordance with the applicable laws of India. The Courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement.