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CAREERS AT GITANJALI

It's an exciting time to be a part of gitanjali! Our current open positions are listed below. If you don't see a position that interests you now, you can sign up for job notification emails that will alert you when a position becomes available in your area of interest. You may also submit a general application. Thank you for your interest in employment with gitanjali.

BUSINESS DEVELOPMENT HEAD

Desired Profile

EXPERIENCE

7 years+ specialized experience in online retail marketing strategy.
In depth understanding of online shopping behaviors. Ecommerce industry insight and expertise in online retail strategy.
Experience in the following would be preferred:
a. Skills in business intelligence and analytics to improve the following areas:
- Interactive branding and online marketing;
- Online merchandising;
- Site design and multichannel integration.
b. Interactive marketing experiences to drive incremental revenue across multiple channels - increase customer acquisition, convert more visitors into buyers, retention and growth from existing customers.
c. Integrate marketing campaigns with different components of the business effectively synchronizing technology, merchandising, marketing and data analysis. Design solutions using buyer and browser preference data and multivariate testing to help drive new customer acquisition and incremental revenue.

KEY ATTRIBUTES

The ability to think, Strong analytical skills and proactive approach
Able to grasp our vision and demonstrate a strong desire to be part of it.
High degree of business acumen, capable of managing all aspects of marketing from conception through to implementation of campaigns.
Strong execution focus.
Exceptionally high energy levels combined with a very positive mental attitude.


Job Description

  Overall responsibility and management of covering marketing, brand planning, creative development and merchandising.

ROLE OBJECTIVES

Develop Business Plans and Strategy to increase overall business for the company. Improvise Marketing strategy, Roadmap and Management to deliver best in class consumer experience and pre-empt competition for our direct commerce business.
Responsibility for overall revenue generation from the retail website. Enhance the top line and bottom line of the organization, by proactively conceiving unique and competitive strategies with respect to existing businesses or look out for new channels/businesses for the same. Understand the revenue drivers to set objectives and prioritize activities to hit and exceed targets - in the short, medium and long-term acquisition goals.
Fostering strategic alliances and cross business relationships to enhance development and sales. Collaborate with affiliates, partners, customers and team to help grow the business and inculcate best practice expertise at all levels. Responsible for Cross Promotion tie ups, association and breaking barter deals for brand communications and gross acquisition
Monitoring of overall business performance and with respective functional departments. Prepare Marketing plan and budget and translate the approved plans into a marketing calendar. Monitor achievement of the same ensuring maximum return on marketing spend.

Experience: 7 years +

Location: Corporate Office - Mumbai





CUSTOMER SERVICE

Desired Profile

Excellent communication Skills.
Effective interpersonal skills.
Strong leadership skills & self motivated.
Well developed problem solving skills and strong customer service ethics.
Ability to communicate to all levels within an organization.
Able to work under pressure and self-motivated.
Prior Experience in management and supervision of Voice & Web based Process.


Job Description

Managing a strong process compliant customer centric team. Ensure high quality services resulting in customer delight & optimum utilization of resources for maximum service quality.
Effective people management to ensure improvement in team's productivity and output.
Monitor processes and suggest improvements based on interaction with customers / team.
Adherence to defined ISO process and improvement. Document and monitor change.


Experience : 1 - 2 years Location : Corporate Office - Mumbai




OPERATIONS MANAGER

Desired Profile

3 years + specialised experience.
Experience of working in similar position in e commerce, retail business will be preferred.
Post graduation in business management with excellent academic credentials.


Job Description

Lead the development and implementation of standardized programs (SOPs), policies and procedures
Ensuring all consumer and corporate websites
Ensure efficient order management.


Logistics

Tying up with the best in the business ensuring:
- National players of repute who provide optimum delivery efficiency.
- And have maximum delivery reach.
- Accountable for competitive prices and making it a profit centre.


Team Performance:

Define team targets to improve performance of operational functions.
Responsible for career management of team members including objective setting, training, fostering development, coaching and counseling, and performance management.
Identify ways and means to attract, develop and retain talent.
Ensure optimum output from team.


Projects:

Ensure new project/initiative originating from the Business Head is clearly understood and implemented on time
Ensuring prompt implementation of new initiatives & changes on Website, and perform UAT for the same.


Marketing & Promotions:

Understand requirements for any promotional activity undertaken for consumer or corporate clients.
Design and deploy operational processes with process team to manage these promotions.


Dispatch Management:

Ensure timely dispatches of orders from vendors
Work with category team to improve performance of vendor with respect to services rendered.
Help in conformity from vendors and team to processes related to order management module.


Experience:3 + years

Location:Mumbai




For submitting your resume please submit through our "Contact us page" - Online customer form by selecting Careers

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